Delivery & Return

At PstStudio, we are committed to providing a reliable and convenient shopping experience. Our policies ensure that customers receive high quality chef wear and accessories on time, with a smooth return process if needed.

Delivery Policy

1. Order Processing & Shipping Time

All orders are processed within 24–48 hours after confirmation.
Delivery timelines:
- Standard Shipping: Estimated 3–7 business days
- Express Shipping: Estimated 2–4 business days
- Same-Day or Next-Day Delivery: Available in select locations

2. Shipping Charges

Shipping fees are calculated at checkout.
Free shipping may be available on selected orders or promotional offers.

3. Payment for Delivery

Advance Payment Orders: Customers can pay using available online payment methods.
Cash on Delivery (COD) Orders: Partial advance payment may be required for order confirmation.

4. Packaging & Tracking

All products are packed in secure and professional packaging to ensure safe delivery.
Tracking details are provided via email or SMS for real-time updates.

Returns & Exchange Policy

1. Eligibility for Returns

Unused & Unworn Products: Eligible for refund or exchange within 7 days.
Defective or Damaged Products: Eligible for replacement or refund within 7 days of delivery.
Incorrect Items: Wrong items will be replaced at no extra cost.

2. Conditions for Returns

Items must be unused, unwashed and in original packaging.
Proof of purchase (order number or receipt) is required.
Customized or personalized items may not be eligible unless defective.

3. Refund & Replacement Process

Approved returns are refunded to the original payment method within 5–10 business days.
Replacement items will be shipped after return approval.

Customer Support

For any delivery or return issues, please contact our team:
Phone No: +92 300 8711703
Email: pst-studio@paksafety.com