Delivery & Return

Delivery & Return

At PstStudio, we are committed to providing a reliable and convenient shopping experience. Our policies ensure that customers receive high quality chef wear and accessories on time, with a smooth return process if needed.

Delivery Policy

1. Order Processing & Shipping Time
  • All orders are processed within 24–48 hours after confirmation.
  • Delivery timelines:
    • Standard Shipping: Estimated 3–7 business days
    • Express Shipping: Estimated 2–4 business days
    • Same-Day or Next-Day Delivery: Available in select locations
2. Shipping Charges
  • Shipping fees are calculated at checkout.
  • Free shipping may be available on selected orders or promotional offers.
3. Payment for Delivery
  • Advance Payment Orders: Customers can pay using available online payment methods.
  • Cash on Delivery (COD) Orders: Partial advance payment may be required for order confirmation.
4. Packaging & Tracking
  • All products are packed in secure and professional packaging to ensure safe delivery.
  • Tracking details are provided via email or SMS for real-time updates.

Returns & Exchange Policy

1. Eligibility for Returns
  • Unused & Unworn Products: Eligible for refund or exchange within 7 days.
  • Defective or Damaged Products: Eligible for replacement or refund within 7 days of delivery.
  • Incorrect Items: Wrong items will be replaced at no extra cost.
2. Conditions for Returns
  • Items must be unused, unwashed and in original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Customized or personalized items may not be eligible unless defective.
3. Refund & Replacement Process
  • Approved returns are refunded to the original payment method within 5–10 business days.
  • Replacement items will be shipped after return approval.

Customer Support

For any delivery or return issues, please contact our team:
Phone No: +92 300 8711703
Email: pst-studio@paksafety.com